Accessibility Statement & Digital Property Disclaimer

Cactus Restaurants Ltd. and Cactus Restaurants USA Inc. (“Cactus Restaurants”, “we”, “us”, and “our”) is committed to ensuring the equal and fair treatment of all potential and current business partners and members of the public. We will proactively meet the needs of individuals with disabilities in a timely and conscientious manner by working progressively towards the identification and removal of existing barriers to accessibility, and by preventing the creation of new barriers. We are dedicated to integrating services available to individuals with disabilities into the exceptional services that Cactus Restaurants already provides to its guests. We will continuously develop, maintain, and review our strategies to ensure our establishments and services are made accessible to all individuals and respect their dignity and independence.

Scope of This Policy

This comprehensive policy outlines the accessibility standards and commitments of Cactus Restaurants across our operations in Canada and the United States. It applies to the provision of accessibility standards for information and communications, employment, and services for individuals with disabilities.

Specifically:

  • For our operations in Canada, this policy adheres to the applicable provincial accessibility legislation.  
  • For our operations in the United States, this policy adheres to the Americans with Disabilities Act (ADA), including its Titles I (Employment), II (State & Local Governments, if applicable), and III (Public Accommodations).

Our commitment to Web Accessibility is in accordance with the Web Content Accessibility Guidelines (WCAG) and the international Web Accessibility Initiative (WAI), as further detailed below.

Digital Accessibility

Cactus Restaurants is committed to making our digital properties accessible to all users, including individuals with disabilities. Our objective is to provide an accessible digital experience that consistently conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which also aligns with Section 508 Guidelines. We recognize that some existing content may not yet be fully compliant or may currently meet only minimum required compliance standards. We will actively resolve these areas as we continue our dedicated efforts to monitor, remediate, and maintain acceptable compliance levels.

We will continuously test our digital properties and will proactively remove barriers that prevent individuals with disabilities from interacting with or accessing information made available on our website and other digital platforms. If we become aware of any content that does not conform to the WCAG 2.1 Level AA standards, we will make every reasonably good faith effort to bring that content into conformance.

While we are committed to adhering to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of our digital properties, particularly as it relates to content provided by third parties. Cactus Restaurants is not responsible for ensuring that third-party content, software/tools, widgets, etc., which are not owned by Cactus Restaurants but are otherwise located on or linked to our digital properties, conform to WCAG 2.1 Level AA, and shall not be liable if they are inaccessible to individuals with disabilities.

While this policy establishes our standard for individuals with disabilities to access digital property-based information, we acknowledge that it cannot anticipate every accessibility need due to known limitations of existing technology. We also recognize that other circumstances, independent of technology, may limit the accessibility of Cactus Restaurants.

Ongoing Efforts to Ensure Accessible Content

Cactus Restaurants will utilize the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA as its guiding principle for all digital content. As we develop new pages and functionality, the principles of accessible design and development will be an integral part of our conception and realization processes.

We will continually test content and features for WCAG 2.1 Level AA compliance and will promptly remediate any identified issues to ensure we meet or exceed these standards. Testing of our digital content is performed by an accessibility tool using a combination of automated accessibility scanning tools and widget along with manual testing with screen readers.

Summary of Digital Accessibility Features

  • Screen-reader and Keyboard Navigation: Our website implements ARIA attributes (Accessible Rich Internet Applications) techniques, alongside various behavioral changes, to ensure individuals who are blind or have low vision, and who use screen-readers, can read, comprehend, and enjoy the website’s functions. 
  • Disability Profile Support: We offer support for various disability profiles, including Vision Impaired Profile, Cognitive Disability Profile, Epilepsy Safe Profile, Blind Users Profile, and more.
  • Additional UI, Design, and Readability Adjustments: Our digital properties include features such as font adjustments, color adjustments, animations, content highlighting, audio muting, and adjustments for cognitive disorders, among other functions, to enhance readability and usability for diverse needs.
  • Assistive Technology and Browser Compatibility: We are committed to supporting as many browsers and assistive technologies as possible, empowering our users to choose the best fitting tools for them with minimal limitations.

To view more information about our accessibility features and compliance status, please click here. 

Digital Accessibility Feedback

We encourage and welcome any comments, questions, or feedback regarding the accessibility of our digital properties. If you notice aspects of our site that are not working effectively for you or your assistive technology, please let us know immediately.

You can provide feedback through the following accessible channels:

We are committed to responding to all feedback within five (5) business days.

Design of Public Spaces Standards 

Cactus Restaurants is committed to incorporating accessibility into the public spaces that it constructs or redevelops. We strive to create an inclusive environment by following (in Canada) the requirements stated under the Design of Public Spaces Standards (Accessibility Standards for the Built Environment), making our spaces welcoming and accessible to everyone. Where possible, in the United States, we work to ensure that all our restaurants meet or exceed the Americans with Disabilities Act (ADA) requirements and other local accessibility standards.

Multi-Year Accessibility Plan & Policy Accessibility

To view our complete Accessibility Policy and Multi-year plan, please click here. Copies of our accessible customer service plan are available upon request. Please contact us at reception@cactusclubcafe.com, by phone at 604.714.2025, or by mail at 201-550 West Broadway, Vancouver, BC, V5Z 1E9. Upon request, Cactus Restaurants will, in consultation with the individual, provide a copy of this document or the information contained herein to an individual with a disability in an accessible format or with communication support in a timely manner that takes into account the person’s needs due to disability and at a cost that is no more than the regular cost charges to other persons.

Modifications to This or Other Policies

Cactus Restaurants is continuously striving to create an environment that promotes dignity, independence, integration, and equal opportunity for individuals with disabilities. Any policy or practice that is contrary to this goal will be modified or removed.

Feedback Process (General)

We encourage the public to provide feedback on their experiences at Cactus Restaurants, including guests with disabilities regarding the accessibility services provided by us. Guests may provide feedback directly at the restaurant while on the premises or by visiting the feedback page on our website cactusclubcafe.com. Accessible formats or communication supports will be provided to assist in this feedback process upon request. Where an individual provides their contact information, they can expect a response within five (5) business days.