Frequently Asked Questions
CYBER WEEK SALE
Buy $50 get $10 offer available on E-gift card purchases between $50 and $500 from November 20, 2021 until midnight PST November 30, 2021. Offer available online through Cactus Club Cafe’s website only.
Bonus promotional cards are valid from January 2, 2022 until March 31, 2022. Digital bonus cards can be used towards dine in and online pick up orders. Limit one per table/order.
No cash value. No refunds or exchanges.
Offer not valid on plastic or large/corporate gift card orders or gift cards purchased through external retail merchants.
HOLIDAY GIFT CARD SALE
Buy $75 get $15 offer available on Plastic and E-gift card purchases between $75 and $500 from November 2, 2021 until midnight PST January 2, 2022. Offer available in-restaurant and online through Cactus Club Cafe’s website only.
Bonus promotional cards are valid from January 2, 2022 until March 31, 2022.
The maximum bonus per order is 7x$15 (ie. purchases of up to $500).
Physical bonus promotional cards can be used towards dine in only. Digital bonus cards can be used towards dine in and online pick up orders. Limit one per table/order.
Physical bonus promotional cards will be shipped to the shipping address if it matches the billing address. If billing and shipping addresses differ, you may choose to which address you’d like your bonus card sent to.
No cash value. No refunds or exchanges.
Offer not valid on large/corporate gift card orders or gift cards purchased through external retail merchants.
WILL I RECEIVE A DISCOUNT IF I PURCHASE CORPORATE GIFT CARDS?
All Large/Corporate gift card orders (over $500) are eligible to receive 10-20% back in bonus gift cards. The bonus will be applied automatically at the time of purchase and will be included in your order.
For further information on corporate bonuses, please see below:
Purchase $500-$4,999 = 10% bonus
Purchase $5,000-$9,999 = 15% bonus
Purchase $10,000-$14,999 = 18% bonus
Purchase $15,000+ = 20% bonus
LARGE E-GIFT CARD ORDERS
For E-gift card orders over $500 total, please reach out to email@example.com for assistance.
WHEN WILL I RECEIVE MY GIFT CARD ORDER?
Plastic gift card orders will be fulfilled within 3 business days plus standard shipping time. Please see below shipping options and estimated fulfilment and delivery times.
Estimated fulfillment + delivery
Regular Mail ($2.00 option): 7-12 business days
Express Mail ($10.00 option): 5-7 business days
Priority Mail ($18.00 option): 4-5 business days
Please note, custom gift card orders take additional time to process. Delivery times are estimates and may vary due to order volume.
WHERE CAN I BUY A CACTUS CLUB CAFE GIFT CARD?
Plastic gift cards are available for purchase at every Cactus Club Cafe location.
Online retail channels include: photogiftcard.com, guusto gifts (Apple App Store).
Additional retail outlets include: Safeway, Shell, Petro Canada, Save on Foods, Esso, IGA, Superstore, Thrifty Foods and Staples.
I PURCHASED AN E-GIFT CARD BUT DID NOT RECEIVE MY BONUS CARD
Due to high volume, it may take up to 1 hour for your bonus promotional E-gift card to be delivered. If you do not receive your bonus card 1 hour after purchasing, please contact our E-gift card supplier, Buyatab, at 1-888-892-8182or firstname.lastname@example.org.
WHAT AMOUNT CAN I LOAD MY GIFT CARD FOR?
Cactus Club Cafe gift cards can be loaded at any denomination from $10 to $500 per card.
DO CACTUS CLUB CAFE GIFT CARDS EXPIRE?
Cactus Club Cafe gift cards never expire (*excludes bonus promotional cards)
WHERE CAN I USE MY CACTUS CLUB CAFE GIFT CARD?
Our gift cards can be used at any Cactus Club Cafe location.
CAN I GET A CUSTOM CARD DESIGNED?
Custom gift cards are available for Large/Corporate orders of $1,000 or more. Once the minimum value of $1,000 is entered, the option to upload your image will appear. To upload an image for your custom gift card, the image size must be between 100kb and 6mb and must be in jpg, png, or gif format. Clicking ‘next step’ confirms your approval of the uploaded image. Cactus Club Cafe does not provide any graphic design services or physical proofs, and we will not alter any submitted artwork. Guests who select the custom card option must ensure they have permission to use the uploaded file. Cactus Club Cafe will not produce cards with unsuitable or inappropriate imagery.
HOW CAN I PAY FOR MY ORDER?
For online orders, we accept MasterCard, VISA, and American Express.
For purchases made in our restaurants, we accept Interac, Credit Cards (MasterCard, VISA, American Express, Discovery) and cash.
THE FINE PRINT
Cactus Club Cafe is not responsible for any unauthorized use of gift cards or for lost or stolen cards. Gift cards are non-refundable and cannot be redeemed for cash, except as required by law.