Are there any fees associated with Cactus Club Cafe Gift Cards?
You will only be charged the face value of the Gift Card and any shipping costs, if applicable. Digital Gift Cards are sent via email and incur no shipping charges.

Can I change the value of a Gift Card after I’ve paid for it?
Not at this time.

How do I place an eGift Card order over $500?
For large eGift Card orders, please reach out to giftcards@cactusclubcafe.com for assistance. 

How do I cancel the purchase of a Gift Card?
If your Gift Card has not been delivered and subject to limitations, you can cancel your purchase by contacting Customer Support.

What payment methods do you accept?
For online orders, we accept MasterCard, VISA, and American Express. For purchases made in our restaurants, we accept Interac, Credit Cards (MasterCard, VISA, American Express, Discovery) and cash.

​What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card’s Security Code.

MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.

American Express: The Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). Please note, there are a small percentage of “plastic-less” card accounts for American Express – Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.

​When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as CS *CACTUSCLUBCAFE GC.

​When will my recipient receive their Gift Card?
eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the “eGift Cards” section for more about eGift Cards.

Plastic Gift Card: Delivery times are determined by the Shipping Method selection. Plastic gift card orders will be fulfilled within 3 business days plus standard shipping time. Please note, custom gift card orders take additional time to process. Delivery times are estimates and may vary due to order volume.

What are the shipping options?
eGift Card: eGift Cards will be sent via email. Please see the “eGift Cards” section for more about eGift Cards.

Plastic Gift Card: You can choose our standard shipping or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Depending on when your order is placed, it may take 1-2 business days to process the order.

Where can I ship my order?
Gift Cards may be shipped to valid street addresses within Canada.

Can I buy an eGift Card for myself?
Yes. To do so, go to the “For Me” tab underneath “Who is the gift card for”. Your eGift card will be sent to the email address entered on the Payment Page. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.

I want a printed eGift Card to present to someone as a gift. How do I do this?
Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. Go to the “For Me” tab underneath “Who is the gift card for”. Your eGift card will be sent to the email address entered on the Payment Page. Enter your recipient’s name and your personal message on the eGift Card messages page and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose “Click to print this page.” The resulting printout may be presented as a gift to the recipient.

Can I send two (or more) eGift Cards to two (or more) different people who share an email address?
Yes. If you send separate eGift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject “[Sender] sent you an eGift Card from Cactus Club Cafe” with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: “Mary Smith, John Jones sent you a $XX eGift Card from Cactus Club Cafe.”

Can I get a custom card designed?
Custom gift cards are available for Large/Corporate orders of $500 or more. Once the minimum value of $500 is entered, the option to upload your image will appear. To upload an image for your custom gift card, the image size must be between 100kb and 6mb and must be in jpg, png, or gif format. Clicking ‘next step’ confirms your approval of the uploaded image. Cactus Club Cafe does not provide any graphic design services or physical proofs, and we will not alter any submitted artwork. Guests who select the custom card option must ensure they have permission to use the uploaded file. Cactus Club Cafe will not produce cards with unsuitable or inappropriate imagery.

Where can I use my Gift Card?
Our Cactus restaurant gift cards can be used at any Cactus Club Cafe location.

When does the Gift Card expire?
There is no expiration date on your Gift Card (excludes bonus promotional cards). We recommend that you redeem it soon after you receive it, so you don’t forget. 

Can I reload my Gift Card after I’ve spent the full value?
Not at this time.

What exactly does the recipient receive when I send an eGift Card?
An eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient’s name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.

​How do you prevent the eGift Card email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn’t notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

How do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

Can I print my eGift Card in black and white?
Yes. Most standard office and household printers are equipped to print eGift Cards, and you can print in black and white if you wish. Some printers produce great results, and older printers sometimes don’t print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.

Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.

What if I lose my Gift Card?
Cactus Club Cafe is not responsible for any unauthorized use of gift cards or for lost or stolen cards. Your eGift Card has cash value and should be safeguarded as such. If you lose your Gift Card, contact Customer Support immediately. If your Gift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.

What if someone makes a copy of my printed eGift Card?
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.

Who is CashStar?
CashStar is a Blackhawk Network business specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar’s focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.